Home Affairs live-capture system successfully launched
The Department of Home Affairs has launched its live-capture system.
The system will automate birth registrations, reissue marriage and death certificates that are already in the national population register and print parents’ details in children’s passports.
The uploading of the new software began in July, although with some glitches.
Nationally, of the 38 large offices, 29 have been completed. In Gauteng, 15 offices were successfully tested out of the 29 live-capture offices in the province.
“Only services for smart ID cards and passports will be affected in the 184 live-capture offices and par- ticipating banks. Other services will be available. [We are] committed
to minimising service interruptions and [we] apologise to clients for the inconvenience caused,” the depart- ment said.
Home Affairs Minister Malusi Gigaba announced that the department will be moving to paperless applications for birth, marriage and death registrations, as well as the printing of parents’ details in their children’s passports.
“This is another way of ‘meeting the future’, by rising to opportunities created by technological advancements for maximising client satisfaction.
“This system upgrade is part of ongoing enhancements of the live-capture system, to improve service quality by modernising processes. Documents will now be saved electronically and be easily retrieved upon request, as opposed to the old paper-based legacy system,” Minister Gigaba said at the time.